FAQs

Do You Have Retail Stores?

Yes! In addition to our online store, we have a storefront in Palm Beach Gardens, FL.

Is Prep Obsessed Currently Looking for Brand Ambassadors?

We're always looking for talented, creative people to work with.  If you're a blogger, model, stylist, photographer, creative or influencer, please email us at thegirls@prepobsessed.com to figure out ways to collaborate.

Do You Offer Special Pricing for Wholesale?

Yes, visit prepobsessedwholesale.com to sign up!

How Do Your Sizes Work?

We carry lines from multiple designers including our Signature Line. There is some slight variation in sizing between brands and we do our best to provide a size chart within the item images if there is one. We are always happy to take measurements for you and provide fit advice for items that do not have size charts. Please email us at thegirls@prepobsessed.com or hop on chat, we're here to help!

How Can I View the Status of My Order?

Log in to your account using the icon in between the shopping cart and the search function. You will then have the ability to view a snapshot of your recent account activity, check order status, and update your account information.

What Payment Types Do You Accept?

Prep Obsessed accepts all major credit cards and PayPal.

 

What Are Your Shipping Options?

All items ship from our store in Palm Beach Gardens, FL. United States Postal Service (USPS) is our preferred carrier and shipping method, large orders may be shipped via UPS. If your provided mailing address cannot accept mail from USPS or UPS please include that information in the notes section at checkout or reply to your Order Confirmation email. Shipping options: Economy (7-10 business day delivery), Priority (3-5 business day delivery), Express (1-2 business day delivery). Please note: Your chosen shipping method does not affect production time on preorder and custom items.

Do You Ship Internationally?

Yes, we ship worldwide. If your country/region is not included in the shipping options at checkout, please contact us at thegirls@prepobsessed.com or via Chat in order to receive an accurate shipping quote. 

What Should I Do if an Item is Received Damaged? 

Should an item arrive damaged please email a photo to thegirls@prepobsessed.com. Please retain all packaging for your photo. We will process a replacement shipment as soon as possible upon receipt of the information.

What is Your Return Policy?

Returns are happily accepted within 7 days of receipt for a refund. From 7-30 days after receipt returns are accepted for store credit only. Returns/refunds/exchanges cannot be processed after 30 days of receipt. Clothing and shoes may not be exchanged after wear.

Returns can be mailed with tracking to: 
Prep Obsessed 
9091 N Military Trail Suite 6
Palm Beach Gardens, FL 33410

If you need a return label, one can be provided to you via our return service for $8 to be deducted from your refund/store credit.

FINAL SALE items cannot be returned for credit or refund. No exceptions. 

What is the Signature Jewelry Replacement Program?

For Prep Obsessed jewelry pieces purchased more than 30 days ago that are damaged from use, we are happy to offer a replacement of the same or similar item (if the original item has been discontinued) for an $8 processing/shipping fee. Please email thegirls@prepobsessed.com for further details.

Do You Sell Gift Cards?

We offer virtual gift cards that can be purchased in the amounts of your choice that can be used on our online store or at our Palm Beach Gardens, FL location. You can purchase here.

Do You Have a Wishlist?

We offer the ability to email items to your friends and family members to purchase for birthdays, graduation, holidays, or any other special occasion. When you are viewing products simply click on the the icon below the Add To Cart button and you will be prompted to enter both your email and the recipients email. Submitting this information does not add either email to our email list, this information remains private.